H&M at 906 Broadway Mall, Hicksville, New York.

I went to this store and was greeted by a disrespectfully employee.

After waiting on one line for about fifteen minutes, Irene informed me that i have been waiting on the wrong line because I want to pay by credit and should have waited on the other line. After informing her that there is no sign or announcement that I needed to wait on a different line. I placed the single item in front of the cashier, told her I no longer wanted it and walked away. After walking away the cashier, she made a snide comment that I did not hear but my sister did, but included profanity. I requested a manager but wasn't provided one until after walking through the store and asked multiple employees if they were one. I told Berto, the manager that I want to file a complaint and would like a call back from a customer service supervisor.

After some time of not receiving any call back, I called to make a complaint. All I asked for was a call back from a supervisor that my complaint was received and dealt with appropriately and that I am willing to pay for my one item and shipping to my home for the sweater that I wanted to purchase at the regular or sale price. Months later after not receiving a call back I called again to follow up on the complaint and was informed that my filing of the complaint over the phone was all they are required to do and that they can offer coupons for my trouble. I would have settled for a call back and an acknowledgement of the the complaint from a supervisor instead I had to call to talk to a supervisor with an undermining attitude,

For these reasons H&M has lost my business indefinitely.